A flood of voicemails. One calm inbox.
NovaPulse catches every patient call, transcribes it with clinical accuracy, and routes the urgent ones first — so nothing piles up.
Built for the messy reality of clinic operations.
Tuned for medical vocabulary — drug names, dosages, anatomy, abbreviations. 99%+ accuracy on real clinic calls.
Refills, results, scheduling, billing, urgent symptoms — auto-classified with priority assigned in seconds.
Each category goes to the right queue. Urgent symptoms page on-call clinicians 24/7.
Patients get an automatic SMS confirmation, status updates, and resolution — no callbacks lost in the void.
One workspace for every location, every specialty line. Permissions per role, audit trail per message.
Direct integrations with Epic, Athena, eClinicalWorks, NextGen, and most VOIP systems. SAML SSO included.
Four steps from ring to resolved.
A continuous workflow built for the way clinics actually run — front desk to clinical staff to patient follow-up, without anything slipping through.
Forwarded from your existing line, day or night. No new number, no IVR maze for patients.
Clinical-grade transcription with intent detection: refills, results, scheduling, billing, urgent symptoms.
Each voicemail becomes a structured task with tags, priority, and full transcript — searchable, assignable.
Refills to pharmacy techs. Urgent symptoms paged on-call. Billing to billing. Closed-loop follow-up to the patient.
One screen. Every voicemail.
Triaged before you sip your coffee.
Patient needs anti-inflammatory refill auth from Dr. Smith for Walgreens (Scottsville Rd). 3-day supply remaining.
Tuned for every line of care.
We train on the vocabulary, urgency cues, and workflows specific to your specialty — and across every department of a multi-specialty group.
Refills, results, scheduling, sick-call triage
Symptom escalation, post-op check-ins, device alerts
Cosmetic intake, biopsy follow-ups, refills
Prenatal questions, scheduling, urgent symptoms
Post-surgical pain, PT scheduling, imaging follow-ups
Sick-call triage, vaccine scheduling, parent questions
Crisis routing, refills, intake screening
Symptom monitoring, treatment questions, billing
Plays nicely with your existing stack.
Direct integrations with the major EHRs. Open API and HL7/FHIR for everything else.
From a 30-minute queue
to a 30-second glance.
Patient data protected
at every layer.
Modernize patient communication without compromise. Enterprise compliance, encrypted end-to-end, and built for the regulatory reality of medicine.
Signed Business Associate Agreement with every paid plan. Zero extra charges, zero gatekeeping.
Provision and de-provision through your identity provider. Role-based access, audit logs out of the box.
US-only data centers. Optional regional residency for enterprise. PHI never leaves your tenant.
Simple plans that scale with you.
Predictable monthly pricing. No per-call surcharges. Switch or cancel anytime.
For small practices getting started with voicemail automation.
- 3 users
- 1,000 minutes/mo
- Standard transcription
- Email support
- $0.13/min overage
Most popular — for growing multi-provider clinics.
- 10 users (+$5/extra)
- 5,000 minutes/mo
- Advanced routing & reports
- Priority support
- Custom queues
- EHR integration
Tailored for hospitals & multi-specialty groups.
- 25+ users, custom seats
- 10,000+ minutes/mo
- Dedicated CSM & SLA
- SAML SSO + SCIM
- Custom integrations
- BAA + DPA included
Typical clinics are live within 48 hours. We work with your existing phone number — just a single call-forwarding setup. No new hardware, no patient-facing changes.
Yes. We have direct integrations with Epic, Athenahealth, eClinicalWorks, NextGen, and most major EHRs. For others, we expose a HL7/FHIR endpoint and a REST API.
Absolutely. We're HIPAA compliant and SOC 2 Type II certified. Data is encrypted at rest (AES-256) and in transit (TLS 1.3). A signed BAA is included with every paid plan.
Our models are tuned on a clinical corpus — drug names, dosages, anatomy, and medical abbreviations. Real-world accuracy averages 99.2% across multi-specialty deployments.
Yes. Urgent intent (chest pain, severe symptoms, post-op complications) is detected in seconds and pages your on-call clinician via SMS, email, or webhook — your choice of escalation rules per specialty.
Our model is trained on diverse accents and noisy environments. Confidence scores are surfaced per message — anything below threshold is flagged for human review, never silently mis-routed.
Stop listening to voicemails. Start resolving them.
See NovaPulse triage your real voicemails in a 20-minute walkthrough. We'll tailor the demo to your specialty.