Everything your front desk wishes it had — and more.
A complete voicemail intelligence platform — capture, transcribe, classify, route, resolve.
Built for the messy reality of clinic operations.
Tuned for medical vocabulary — drug names, dosages, anatomy, abbreviations. 99%+ accuracy on real clinic calls.
Refills, results, scheduling, billing, urgent symptoms — auto-classified with priority assigned in seconds.
Each category goes to the right queue. Urgent symptoms page on-call clinicians 24/7.
Patients get an automatic SMS confirmation, status updates, and resolution — no callbacks lost in the void.
One workspace for every location, every specialty line. Permissions per role, audit trail per message.
Direct integrations with Epic, Athena, eClinicalWorks, NextGen, and most VOIP systems. SAML SSO included.
Four steps from ring to resolved.
A continuous workflow built for the way clinics actually run — front desk to clinical staff to patient follow-up, without anything slipping through.
Forwarded from your existing line, day or night. No new number, no IVR maze for patients.
Clinical-grade transcription with intent detection: refills, results, scheduling, billing, urgent symptoms.
Each voicemail becomes a structured task with tags, priority, and full transcript — searchable, assignable.
Refills to pharmacy techs. Urgent symptoms paged on-call. Billing to billing. Closed-loop follow-up to the patient.
One screen. Every voicemail.
Triaged before you sip your coffee.
Patient needs anti-inflammatory refill auth from Dr. Smith for Walgreens (Scottsville Rd). 3-day supply remaining.
Every patient gets a follow-up, not silence.
NovaPulse closes the loop with patients automatically — they always know their voicemail was heard, what's happening, and when it's resolved.
Patient leaves a voicemail. Then another. And another. No confirmation, no ETA, no idea if anyone heard. Anxiety builds — and many call back two or three times.
Immediate "we got your voicemail." Then status: routed to Dr. Smith. Then resolution: refill confirmed. Peace of mind, and your phones stop ringing twice for the same thing.
Tuned for every line of care.
We train on the vocabulary, urgency cues, and workflows specific to your specialty — and across every department of a multi-specialty group.
Refills, results, scheduling, sick-call triage
Symptom escalation, post-op check-ins, device alerts
Cosmetic intake, biopsy follow-ups, refills
Prenatal questions, scheduling, urgent symptoms
Post-surgical pain, PT scheduling, imaging follow-ups
Sick-call triage, vaccine scheduling, parent questions
Crisis routing, refills, intake screening
Symptom monitoring, treatment questions, billing
Plays nicely with your existing stack.
Direct integrations with the major EHRs. Open API and HL7/FHIR for everything else.
Patient data protected
at every layer.
Modernize patient communication without compromise. Enterprise compliance, encrypted end-to-end, and built for the regulatory reality of medicine.
Signed Business Associate Agreement with every paid plan. Zero extra charges, zero gatekeeping.
Provision and de-provision through your identity provider. Role-based access, audit logs out of the box.
US-only data centers. Optional regional residency for enterprise. PHI never leaves your tenant.
The roadmap is already in motion.
Voicemails are step one. Every customer rolls onto these features as they ship — no migration, no extra contract.
Autonomous handling of routine inbound calls — refills, scheduling, post-op check-ins. Hand off to a human the moment judgment is needed.
OCR + clinical classification for every incoming fax. Same triage, same inbox, same routing rules — finally retire the paper tray.
Full bidirectional conversations from inside the same inbox. Patients can reply with photos, documents, and confirmations — your team replies in two clicks.
Stop listening to voicemails. Start resolving them.
See NovaPulse triage your real voicemails in a 20-minute walkthrough. We'll tailor the demo to your specialty.